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Tony Hickman

Generating Rules With IBM Automation Decision Services Command Line Interface

In my previous post “Triaging Customer Requests (How to decide what to ask next!)” I described an approach to generate Business Rules from…

Jan 29

Generating Rules With IBM Automation Decision Services Command Line Interface

Jan 29

Understanding Customer Utternances Better

This is the last in the current run of posts I have created covering my work to support a more “Natural Conversation” between humans and…

Jan 23

Understanding Customer Utternances Better

Jan 23

Using Business Objects In Conversation Context

In my previous articles I’ve explained the journey my team and I have been on to build truly natural conversations. As this work progressed…

Jan 23

Using Business Objects In Conversation Context

Jan 23

Triaging Customer Requests (How to decide what to ask next!)

Following on from my previous article “Configuration Driven Interactions with watsonx Assistant” I’ll expand on the approach I touched on…

Nov 4, 2024

Triaging Customer Requests (How to decide what to ask next!)

Nov 4, 2024

Configuration Driven Interactions with watsonx Assistant

Following on from my last article discussing Conversing Naturally with Assistants I am going to focus on how the Cora Future Initiatives…

Sep 2, 2024

Configuration Driven Interactions with watsonx Assistant

Sep 2, 2024

Conversing Naturally with Assistants

A few years ago I discovered a piece of work from one of my IBM Research colleagues Robert J Moore in the area of Conversation User…

Aug 27, 2024

Conversing Naturally with Assistants

Aug 27, 2024

Driving Watson Studio Jobs From Cognos

Over the last few years I have been working on architectures which leverage Watson Studio to process source data and populate Db2 with…

Feb 1, 2023

Driving Watson Studio Jobs From Cognos

Feb 1, 2023

Notebook as a Sevice (NaaS)

Over the past few weeks I’ve been asked a couple of times about invoking a Jupyter Notebook created in IBM Watson Studio via an API. “Out…

Nov 29, 2022

Notebook as a Sevice (NaaS)

Nov 29, 2022

MQTT Global Shared Subscriptions In IBM Message Gateway (Amlen)

Before I start and in case you are not aware IBM open-sourced and donated “IBM Watson IoT Platform — Message Gateway” (previously called…

Oct 28, 2022

MQTT Global Shared Subscriptions In IBM Message Gateway (Amlen)

Oct 28, 2022

Observing Watson Studio Notebooks with Instana

As I get more and more involved with Instana I start to discover more areas where I would like to apply it. One area of interest for me has…

Sep 6, 2022

Observing Watson Studio Notebooks with Instana

Sep 6, 2022

Tony Hickman

Tony Hickman

I‘ve worked for IBM all of my career and am an avid technologist who is keen to get his hands dirty. My role affords me this opportunity and I share what I can

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